We’re committed to round-the-clock support and respond to support requests in under 5 minutes, every day, all day. If there’s a problem and you can’t be available – rely on our on-site proactive technical support teams to implement your escalation guidelines. With the flexibility to add-on managed services, delivered by the same experienced team – your mission-critical IT couldn’t be in better hands.
Proactive Technical Support Services
We’re committed to round-the-clock support and respond to support requests in under 5 minutes, every day, all day. If there’s a problem and you can’t be available – rely on our on-site proactive technical support teams to implement your escalation guidelines. With the flexibility to add-on managed services, delivered by the same experienced team – your mission-critical IT couldn’t be in better hands.
Further to this, the company’s network engineering team monitor and manage the network from the network operations centre (NOC).
- 100% uptime on our infrastructure and network
- 2-hour hardware replacement
- On-site monitoring and maintenance 24/7/365
Our technical services are available on both an ad-hoc and contracted basis with a five-minute first response SLA as standard. This service is available on a 24x7x365 basis which provides customers with the reassurance that their equipment is being stored in the ultimate mission-critical hosting environment. The same proactive technical staff that manage our network and cloud infrastructure can be tasked with remote hands services for colocation solutions.
WangoMSP are able to provide a wide range of support solutions that are ideal for any business - local, national or global. For more information, you can visit the WangoMSP Technical Support section or alternatively, contact us via email, phone or Live Chat.
Wango Solutions Benefits
2- Hours Hardware Replacement
100% Uptime on Our Infrastructure
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Onsite Monitoring & Maintenance