Technical support can be a challenging task especially if you are supporting clients 24/7/365, which means you either spend significant operational expenditure staffing your business or you outsource the support to a third party. The key is understanding what you are capable of doing in-house against what your current team is not able to support. We can handle all your essential IT requirements, including the support needed for remote office working, within our SLA and all to our exacting high standards.
Fully Managed Services
Managed IT Services Offering: As every business has different needs, set-ups, staffing and IT requirements, we’ll develop a partnership with you, working together to identify where we can shoulder your IT burden. You’ll get a dedicated WangoMSP account manager, with over ten years of industry experience who is, in turn, plugged into our entire network and support team. No call centres, no waiting.
Managed Cloud Services: At WangoMSP, we provide a myriad of services that can help your employees immediately resolve incidents and answer questions. This includes incident monitoring, triage and root cause analysis as well as our state-of-the-art enterprise alerting platform for notification escalation. By combining automated intelligence with access to real people, our clients can reap the highest ROI out of their cloud computing environments without needing to figure it out themselves.
Service Desk Offering: Each user receives a set of services designed to provide access to critical applications and services regardless of how they connec
- Live-Answer Service Desk support via unlimited phone, email and chat support
- Microsoft Office / Outlook support
- Microsoft Outlook support
- Mobile device assistance
- Remote access support
- Line of business software assistance
- Password policy to enhance security
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Managed Services Offering
Managed Cybersecurity Services
Managed Infrastructure Only
Managed Infrastructure Only